Shipping policy
Last updated: November 3, 2026
This policy explains shipping costs, order processing, estimated delivery times and delivery support for orders placed at ROCOXIA.
1. Free standard shipping
We offer free standard shipping on all orders to every country we ship to. There is no minimum order value for free standard shipping. Available destinations are shown at checkout. If your destination is not available, please contact us before ordering.
2. Taxes, import duties and customs clearance
Taxes are included in our prices. ROCOXIA also covers applicable import duties and customs clearance fees. Customers do not need to pay these charges separately when their order is delivered.
If a carrier or customs authority requests payment of these charges, please email info@rocoxia.com with your order number and a copy of the notice. We will arrange payment or resolve the charge with the carrier. If you have already paid an applicable charge, send us the receipt so we can reimburse it. Customs inspections may still affect delivery times even when all duties and taxes are covered.
3. Order processing
Orders are normally processed and dispatched within 1–2 business days after we receive your completed order and payment. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.
Processing time is separate from transit time. To estimate the time from ordering to arrival, allow for processing plus the applicable delivery estimate below. Any different processing time for a preorder or other item will be stated before purchase.
4. Estimated delivery times
All delivery estimates below start after dispatch, not when the order is placed. Calendar days include weekends and public holidays. Business-day estimates exclude weekends and public holidays affecting the shipping route.
United States
Delivery to US addresses depends on the item's US stock availability. The “US stock available” label identifies products available from US inventory. If US stock is unavailable, the item ships from our fulfillment center outside the United States.
| US stock availability | Estimated delivery after dispatch |
|---|---|
| US stock available | 3–7 calendar days |
| No US stock available | 5–10 business days |
The 3–7-calendar-day estimate applies only to US delivery addresses and items fulfilled from US inventory. It does not apply to orders sent to other countries. If we cannot fulfill a confirmed US-stock item from US inventory, we will contact you with the revised delivery estimate and available options before dispatch.
Other destinations
Orders to all destinations outside the United States ship from the same fulfillment center.
| Destination | Estimated delivery after dispatch |
|---|---|
| United Kingdom | 5–10 business days |
| Australia | 5–9 calendar days |
| Germany | 5–8 business days |
| France | 5–10 business days |
| Netherlands & Belgium | 5–10 business days |
| Italy, Spain & Portugal | 7–12 business days |
| Canada | 7–12 business days |
| New Zealand | 7–12 business days |
| Ireland, Austria & Switzerland | 7–12 business days |
| Denmark, Sweden, Norway & Finland | 7–12 business days |
| Japan & Singapore | 5–10 business days |
| Other available destinations | 7–15 business days |
Shipping availability depends on your destination and is shown at checkout. If you need delivery by a particular date, please contact info@rocoxia.com before ordering so we can check the available options.
These timeframes are estimates, not guaranteed arrival dates. Remote locations, customs inspections, weather, public holidays and carrier disruptions can affect transit times. An estimate does not override a delivery date specifically agreed with you or your rights under applicable law.
5. Holiday and peak-season delays
During Halloween, Thanksgiving, Black Friday and Christmas, higher order volumes and busy shipping networks may lead to longer order processing and transit times. Please allow extra time for both dispatch and delivery during these periods.
We will notify you if we cannot dispatch within the stated processing time, as explained below. Seasonal delays do not remove your cancellation or refund rights.
6. Tracking and separate shipments
Once your order has been dispatched, we will email you the tracking number and tracking link. Tracking updates may take time to appear after the carrier receives the parcel. If you have not received your dispatch email or tracking is not updating, please contact us with your order number.
If items in your order are dispatched separately, we will provide tracking information for each shipment. Items may arrive on different dates, and you will not pay additional standard shipping charges for separate shipments.
7. Delivery addresses and restrictions
- Please check that your delivery address and contact information are complete and accurate before placing your order.
- We do not ship to P.O. Boxes or APO/FPO addresses. Product-specific or destination-specific legal and carrier restrictions may also apply.
- If you need to correct your address, contact us as soon as possible. We will try to update it before dispatch; changes after dispatch may not be possible.
- If a parcel cannot be delivered or is returned to us, we will contact you to discuss redelivery or a refund, taking account of the circumstances and your rights under applicable law.
8. Delayed dispatch or delivery
If we cannot dispatch your order within the stated processing time, we will notify you before that period expires, explain the delay and give a revised dispatch date where possible. We will ask whether you agree to wait or prefer to cancel the unshipped item for a full refund. If we cannot fulfill the order or cannot obtain the required agreement to a delay, we will cancel the affected unshipped item and issue a prompt refund to your original payment method.
If your parcel has not arrived within the applicable delivery estimate, email info@rocoxia.com. We will investigate with the carrier, provide an update and work with you on the appropriate resolution. You do not need to resolve a carrier claim on your own.
For customers in the EU and UK, goods must be delivered within the agreed period or, where no different period has been agreed, within 30 days of the order. If delivery does not take place, you may give us an additional reasonable period to deliver and, if that period is missed, cancel for a refund. You do not need to allow extra time where the law permits immediate cancellation, including when we refuse delivery or miss an essential delivery deadline agreed with you.
9. Lost, damaged or incorrect deliveries
If a parcel appears lost, tracking shows delivery but you have not received it, or an item arrives damaged, incomplete or incorrect, please contact us as soon as you reasonably can. Include your order number and a description of the issue. Photos of the item, packaging and shipping label, where available, help us investigate.
ROCOXIA will work with the carrier and arrange an appropriate remedy, such as replacement parts, a replacement item or a refund, in accordance with your rights. We remain responsible for loss or damage during delivery by a carrier we arrange until you or your nominated recipient receives the goods. Carrier investigations do not remove or postpone any remedy you are entitled to by law.
10. Returns, cancellations and your rights
For our 30-day voluntary return policy and return instructions, please read our Return & Refund Policy . Free outbound standard shipping does not mean that change-of-mind return shipping is free; responsibility for return postage is explained in that policy and is subject to applicable law.
This Shipping Policy does not limit mandatory consumer rights, including applicable cancellation and withdrawal rights, rights relating to faulty goods and remedies for non-delivery. Where mandatory law gives you greater protection, that protection applies. Changes to this policy do not reduce the rights or delivery terms applicable to an order already placed.
11. Contact us
For shipping questions or help with an existing order, email info@rocoxia.com. Please include your order number so we can locate your order.
Business details are available in our Legal Notice and Contact Information .