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ROCOXIA · ORDER SUPPORT
Check your order details or follow your parcel’s journey, from dispatch to your doorstep.
Sign in with the email address you used at checkout to view your orders and shipment links.
No password needed. Shopify will email you a one-time sign-in code.
Find it in your shipping confirmation email, then enter it below for the latest carrier updates.
Powered by 17TRACK. Your tracking number is shared with 17TRACK when you search.
Carrier updates can take time to appear after dispatch. If the tracking panel is unavailable, use the 17TRACK link above.
DELIVERY QUESTIONS
No. Your order number identifies your purchase with ROCOXIA. Your tracking number is assigned to a parcel after dispatch and appears in your shipping confirmation email. If you only have your order number, select View my orders above or open the order-status link in your confirmation email.
Orders are usually processed within 1–2 business days. Once your order is dispatched, we’ll email your tracking details. Please check your spam or promotions folder if you cannot find the email.
A new tracking number may appear before the carrier completes its first scan. Updates can also pause while a parcel travels between facilities. Please check again later. If tracking remains unclear or your parcel is beyond the estimated delivery window, contact info@rocoxia.com with your order number.
All delivery estimates begin after dispatch. US orders shipped from US stock are estimated to arrive in 3–7 calendar days; US orders shipped from our other fulfillment center in 5–10 business days. Other destinations have their own delivery windows. See our Shipping Policy for the full table.
Halloween, Thanksgiving, Black Friday and Christmas may require longer processing and transit times. Delivery windows are estimates, not guaranteed arrival dates.
Your order may be sent in separate parcels. Each parcel has its own tracking number and may arrive on a different day. Enter each tracking number separately to check its progress.
Check the carrier’s latest delivery notes and confirm your delivery address in the order details. If you still cannot locate the parcel, email info@rocoxia.com with your order number and tracking number so we can help investigate.
